Shipping & Delivery Policy

At Hemmsley, we aim to prepare and deliver every order with care. Please review the information below before placing your order.

Order Processing & Dispatch

Orders are generally processed and prepared for dispatch within 1–3 business days after payment has been successfully received.

The processing time is separate from the estimated delivery time shown at checkout.

For example, if an order requires up to 3 business days to prepare and the customer selects a delivery method with an estimated transit time of 3–5 business days, the total time from placing the order to receiving it may be approximately 4–8 business days.

Processing and delivery estimates exclude weekends and public holidays unless otherwise stated.

During promotional periods, public holidays, or periods of unusually high order volume, processing times may be slightly longer.

Australia Delivery Options

Local Delivery

Delivery fee: $10 AUD
Free Local Delivery: Orders of $500 AUD or more
Estimated delivery time after dispatch: 1–5 business days

Customers who select Local Delivery will receive a complimentary Hemmsley scarf sample with their order as a small gift from us.

The complimentary scarf sample is subject to availability and may vary in colour, print, fabric, size or design. Samples are selected by Hemmsley and cannot be exchanged for another design, redeemed for cash, refunded, or returned separately.

The complimentary gift is available only for eligible orders using the Local Delivery option and may be changed or discontinued at any time.

Standard Delivery

Delivery fee: $20 AUD
Free Standard Delivery: Orders of $500 AUD or more
Estimated delivery time after dispatch: 5–8 business days

Express Delivery

Delivery fee: $40 AUD
Free Express Delivery: Orders of $1,000 AUD or more
Estimated delivery time after dispatch: 3–5 business days

Please note that selecting Express Delivery does not shorten the order processing period. Orders are still subject to our standard 1–3 business day processing time before dispatch.

International Delivery

International shipping is available to selected countries and regions.

Available delivery options, shipping fees, and estimated delivery times will be displayed at checkout according to the customer's destination.

International orders are also subject to our standard 1–3 business day processing period before dispatch.

Customers are responsible for any applicable customs duties, import taxes, fees, or other charges imposed by the destination country unless otherwise stated.

Customs processing may also cause delays outside Hemmsley's control.

Delivery Estimates

All delivery times displayed on our website or at checkout are estimates only and begin after the order has been processed and dispatched.

Actual delivery times may be affected by circumstances outside our control, including courier delays, weather conditions, public holidays, customs processing, peak delivery periods, or other unexpected disruptions.

Hemmsley cannot guarantee an exact delivery date unless expressly stated otherwise.

Delivery Information

Customers are responsible for providing complete and accurate delivery information at checkout.

Please check your name, address, postcode, phone number, and other delivery details carefully before completing your purchase.

Hemmsley is not responsible for delays, failed deliveries, or additional delivery costs resulting from incorrect or incomplete information supplied by the customer.

Where tracking is available, tracking information will be provided after the order has been dispatched.

Delayed, Lost or Damaged Orders

If your order is significantly delayed, appears to have been lost in transit, or arrives damaged, please contact Hemmsley with your order number and any relevant information or photographs.

We will review the circumstances and assist with the appropriate next steps.